Step 1 ) Login to the Chromebook, and open up the Chrome browser. Once open press "CTRL + H" on the keyboard.

Step 2 ) Click on "Clear browsing data" on the page that follows. (Image below, click to enlarge)

Step 2

Step 3 ) Change "Time range" to "All time" then click on "Clear Data". (Image below, click to enlarge)

Step 3

If the issue continues please contact us at itrequests@veronaschools.org so we can schedule a time for in-person troubleshooting or device replacement/loaner.

Here are Google's official instructions on the process in case you need them.

https://support.google.com/chromebook/answer/2392709?co=GENIE.Platform%3DDesktop&hl=en&oco=0